Email us: support@ravendell.org
One address for everything — billing, cancellations, refunds, bug reports, server trouble, and press. Include your account email and your server's name and we'll get to the answer faster.
Ravendell Studios, LLC is an independent game studio based in Seattle, Washington, United States. We make fun, nostalgic, strategic games — currently Bastion Blast, a cooperative bastion-builder set in the Skies of Valentyre, and the managed server hosting that keeps its worlds online.
First check the portal — the server card shows its live state. If it reads RUNNING but nobody can join, generate a fresh connect code (codes carry a short-lived join token) and paste the new one into the game's title screen. Everyone joining needs the same game build; if a player's client is out of date, the title screen will offer the update. Still stuck? Email us with your server name and we'll look at the logs.
Ask us at support@ravendell.org and we'll send you a download link for the latest snapshot. Saves stay available for 30 days after a subscription ends.
Cancel any time from Billing in the portal, or email us. The full details are in our Cancellation & Refund Policy.
No. You can host a world from your own PC for free, and single-player runs the same code with you as the host. A rented server just keeps the world awake 24/7 so your friends can play when you're offline.
Bastion Blast is in Early Access for Windows and macOS, distributed through Steam. Every player on a server needs their own copy.
You're welcome to stream, record, and monetise video of Bastion Blast — no permission needed. For review keys, art assets, or interviews, email us with "Press" in the subject line.
Terms of Service · Privacy Policy · Cancellation & Refund Policy
Ravendell Studios, LLC
6226 6th Ave NW
Seattle, WA 98107
United States
Support & billing: support@ravendell.org
Web: ravendell.org